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PRIVACY POLICY

Effective Date: February 4, 2026

At VELOS MEDIA GROUP LLC, we take your privacy and data security with the utmost seriousness. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. DATA CONTROLLER AND CONTACT INFORMATION

The entity responsible for your data is:

  • Company Name: VELOS MEDIA GROUP LLC
  • Address: 1501 Carbon Ave, Cheyenne, WY 82001
  • EIN: 35-2935574
  • Privacy Officer Email: support@velosmediagroupllc.com

2. PERSONAL INFORMATION WE COLLECT

To provide our Services, we collect the following categories of data:

  • Device Information: IP address, time zone, web browser details, and cookie data (automatically collected).
  • Order Information: Name, billing address, shipping address, payment information (including masked credit card numbers), email address, and phone number (collected upon checkout).
  • Customer Support Data: Any information you provide via email or contact forms to resolve inquiries.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use the collected data for the following “Business Purposes”:

  • Order Fulfillment: To process payments, arrange shipping, and provide invoices/order confirmations.
  • Fraud Prevention: To screen orders for potential risk or fraud, protecting both the consumer and our payment processors.
  • Customer Communication: To provide support and updates regarding your transactions.
  • Compliance: To meet tax, legal, and financial reporting obligations.

4. DATA SHARING AND THIRD-PARTY PROCESSORS

We do not sell your personal data. We share your information with trusted service providers only to facilitate our Services:

  • Payment Processors: We use Stripe and other PCI-compliant processors to handle payment data securely.
  • Fulfillment: We share shipping details with carriers (e.g., UPS, USPS, FedEx) to deliver your products.
  • Analytics: We use Google Analytics to understand how customers interact with our store.
  • Legal Compliance: We may share data to comply with applicable laws, subpoenas, or lawful requests for information.

5. YOUR RIGHTS (GDPR & CCPA/CPRA)

Regardless of your location, we provide the following rights to our users:

  • Access & Portability: You may request a copy of the personal data we hold about you.
  • Correction/Erasure: You may request that we correct or delete your personal information (subject to legal retention requirements).
  • Opt-Out: You may opt-out of marketing communications at any time via the “unsubscribe” link.

6. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records for a period of 7 years to comply with US tax laws and financial audit requirements, unless and until you ask us to delete this information.

7. COOKIES AND TRACKING

We use cookies to improve your experience and remember your cart. You can instruct your browser to refuse all cookies, however, some portions of our Service may not function properly without them.

8. SECURITY

We employ industry-standard encryption (SSL/TLS) and secure socket layer technology to protect your data during transmission. While no method of transmission over the internet is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

9. CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.