REFUND & RETURN POLICY

Last Updated: February 4, 2026

At VELOS MEDIA GROUP LLC, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, which is why we offer a transparent, streamlined, and secure refund process. Our policy is designed to protect your purchase while ensuring we maintain the highest standards of service.

1. 30-DAY MONEY-BACK GUARANTEE

We provide a 30-day return window from the date your order is delivered. If you are not satisfied with your purchase, you are eligible to request a return and a full refund of the product price, provided the criteria below are met.

2. ELIGIBILITY FOR REFUNDS

To ensure a smooth refund process, please ensure that:

The item is in its original, unused condition and in the original packaging.
All tags, manuals, and accessories are included.
The return is initiated within 30 days of the recorded delivery date.

Note: For hygiene and safety reasons, intimate or sanitary goods (such as opened skincare sets) and gift cards are exempt from being returned unless they arrive damaged or defective.

3. THE REFUND PROCESS: STEP-BY-STEP

We aim to make your refund as fast as possible:

Initiate: Contact our support team at support@velosmediagroupllc.com with your order number.
Authorization: We will provide you with a Return Merchandise Authorization (RMA) and the correct return warehouse address.
Shipment: Return the item using a trackable shipping service. (Return shipping costs are the responsibility of the customer).
Inspection & Approval: Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund within 2 business days.

4. RAPID REIMBURSEMENT

Once approved, your refund is processed immediately.

Credit: The full purchase price will be credited back to your original payment method automatically.
Timeline: While we issue the refund immediately, banks and credit card issuers typically take 5–7 business days to reflect the credit on your statement.

5. CANCELLATION RIGHTS

We offer a “no-questions-asked” cancellation window. You may cancel your order for a 100% full refund within 12 hours of purchase. After this window, the order enters our automated fulfillment flow and must be handled as a standard return.

6. DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your order arrives damaged or if you receive the incorrect item, we will take full responsibility.

Please contact support@velosmediagroupllc.com within 48 hours of delivery with a photo of the issue.
We will provide a pre-paid return label and ship a replacement immediately or issue a full refund, including shipping costs.

7. COMMITMENT TO RESOLUTION (ANTI-CHARGEBACK)

We are here to help. If you are dissatisfied for any reason, we request that you contact our support team before reaching out to your bank or initiating a chargeback.

Our internal resolution team is empowered to solve 100% of legitimate concerns within 48 hours.
Direct communication with us is the fastest way to receive your money back.

Ottimo, abbiamo aggiornato i tre documenti principali. C’è qualche altra pagina (come il Disclaimer o la sezione Contatti) che vuoi sistemare?