At VELOS MEDIA GROUP LLC, we are committed to providing exceptional service and transparent communication. Whether you have a question about our products, need assistance with an order, or have a press inquiry, our team is here to help.
For all inquiries related to orders, shipping, or returns, please contact our support desk:
This website is owned and operated by VELOS MEDIA GROUP LLC.
If you are experiencing an issue with a delivery or a payment, we strongly encourage you to reach out to our support team first. We are dedicated to resolving any concerns directly and efficiently. Contacting us before initiating a bank dispute allows us to process refunds or replacements much faster.
Please note: Do not send returns to the corporate address above without prior authorization. To initiate a return, please email us at the address provided in Section 1 to receive a Return Merchandise Authorization (RMA) and the correct warehouse return address.